I'm getting someone else's mail
If an item that wasn’t addressed to you has been put through your letterbox, here’s how to make sure it gets to its rightful owner.
- You’re regularly getting someone else’s mail.
- An item addressed to someone else has been wrongly delivered to your address.
- You’re receiving items addressed to someone who used to live at your house, and you don’t know their new address.
- If the item has been sent to the correct address but you don’t recognise the name, they may be a former occupant at your address. Royal Mail is legally obliged to deliver mail as addressed irrespective of the name on it. Mark the item ‘Not known at this address’ and pop it back in the Postbox.
- If the mail with a different address has been mistakenly put through your letterbox, we have clearly misdelivered the item and apologise. Please mark the item as ‘Misdelivered' and where it was misdelivered to and re-post. No further postage/payment is needed for misdelivered items.
- Report the problem
