Customer Collections
Urgent collections
Weekend collections
Getting started
Alternatively if you wish to discuss your collection requirements you can contact the Royal Mail Business Centre on 08457 950 950.
Preparing mail for collection
1. Address your mail correctly, using the correct postcode and postage.
2. Bundle all franked mail together, with addresses facing the same direction.
3. Bundle different types of mail separately, for example:
- First Class
- Recorded Signed For™
- Second Class
- International Mail
- Airsure®
- International Signed For™
- Please also keep Special Delivery™ items separate.
4. Put stamped, franked and printed postage impression (PPI) mail in separate pouches, bags or trays, ensuring they’re correctly labelled.
5. Weigh each pouch, bag or tray, checking that they’re less than 11kg, the Health & Safety limit.
6. Check that all your mail is ready for collection on time and at your collection point.
Document Library
Download product information, from application forms to user guides.
All the documents are available to download in Adobe Acrobat PDF format. If you don't already have it you can download the free Acrobat Reader.
| Terms & Conditions inc Appendices | Last Updated |
|---|---|
|
Single Collection terms Terms for a single collection. Version December 2010, File Size 78 kb |
03/12/10 |
|
Customer Collections and Floor Fees Agreement Agreement for a regular collection service, including Floor Fee's where applicable. Version 2 April 2012, File Size 1302 kb |
02/04/12 |
|
Floor Fees Agreement (collection & delivery) Terms for having mail delivered to, or collected from, a different floor from the normal delivery and collection point. Version April 2012, File Size 282 kb |
02/04/12 |
| Terms and Conditions inc Appendices | Last Updated |
|---|---|
|
Customer Collections Direct Debit Mandate Direct Debit Mandate for the Customer Collections service Version 2, |
03/12/10 |






