Pay a fee

Pay your fee online and arrange delivery of your items

Please note: As cases of coronavirus increase across the UK, we are experiencing growing levels of employee absence due to illness and self-isolation. We'll aim to deliver your item on the day selected, but may not be able to do so in all locations at all times. In these cases, we'll deliver as soon as possible. Sorry for any inconvenience.

Why have I received a "Fee to Pay" card?

There are two reasons why you could have received a "Fee to Pay" card.

Select your reason below for a breakdown of applicable charges and/or fees:

1. The sender did not pay the full postage

Pay Unpaid Postage

2. There's a customs charge

Pay Customs Charge

What you'll need

Before you start your application ensure you have these details to hand:

  • The details on your "Fee to Pay" card or if you received one, your SMS/Email notification
  • A UK credit or debit card, or pay with PayPal

When will I receive my item?

We'll offer you a range of delivery dates to choose from, depending on the conditions of your item.

Parcelforce

If you have received a Parcelforce "Fee to Pay" card, please visit the Parcelforce website.

Find out more about our surcharges